Table of Content
1) Introduction
2) Release Versions of ServiceNow
3) Upgrading ServiceNow
4) Requesting an upgrade window from ServiceNow.
5) Conclusion
Introduction
ServiceNow is a cloud-based platform that offers enterprise-level solutions for IT service management, human resources, customer service, and more. With each new release, ServiceNow introduces new features and improvements to its platform. In this post, we’ll take a closer look at the release versions of ServiceNow and how to upgrade your version to take advantage of the latest features and enhancements.
Release Versions of ServiceNow
ServiceNow follows a release cycle that includes four main releases per year – New York, Orlando, Paris, and Quebec. These releases bring new features, enhancements, and bug fixes to the ServiceNow platform.
Each release has a codename, which is derived from a city or a place that starts with the next letter of the alphabet. For example, the New York release was followed by the Orlando release, which was followed by the Paris release, and so on.
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Upgrading ServiceNow
Upgrading your ServiceNow instance is an important process that ensures you have access to the latest features and enhancements. Upgrading also ensures that your instance is up to date with the latest security patches and bug fixes.
Before you upgrade, it’s important to perform some pre-upgrade tasks to prepare your instance. These tasks include reviewing the release notes, identifying any customizations that may be affected by the upgrade, and taking a backup of your instance. Once you’ve completed the pre-upgrade tasks, you can start the upgrade process. The upgrade process involves several steps, including:
- Requesting an upgrade window from ServiceNow.
- Performing a test upgrade in a non-production instance to ensure that everything works as expected.
- Applying the upgrade in your production instance.
- Validating that the upgrade was successful and that all customizations are still functioning as expected.
ServiceNow offers several tools and resources to help you with the upgrade process. These resources include documentation, upgrade guides, and a community forum where you can ask questions and get help from other ServiceNow users.
Conclusion
ServiceNow is a powerful platform that provides enterprise-level solutions for IT service management, human resources, and customer service. With each new release, ServiceNow introduces new features and enhancements to its platform.
Upgrading your ServiceNow instance is an important process that ensures you have access to the latest features and enhancements. Before you upgrade, be sure to review the release notes, identify any customizations that may be affected by the upgrade, and take a backup of your instance.
With the right preparation and resources, upgrading your ServiceNow instance can be a smooth and seamless process. Stay up to date with the latest releases and take advantage of the latest features to maximize the value of your ServiceNow investment.
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