What is the difference between a UI action and a UI policy?
A UI action is a button or link that performs a specific function on a form, while a UI policy is a set of conditions that control the behavior and visibility of form fields.
How do you create a new table in ServiceNow?
To create a new table in ServiceNow, you need to go to System Definition > Tables and click the “New” button. Fill in the Table Name and Display Name, and select a parent table if necessary. Save the table, and you can start adding fields and data to it.
How do you customize the homepage of a ServiceNow instance?
You can customize the homepage of a ServiceNow instance by going to System UI > Homepages and creating a new homepage or editing an existing one. You can add modules, such as lists, reports, and charts, to the homepage, and adjust the layout and style as desired.
What is the purpose of a dictionary entry in ServiceNow?
A dictionary entry in ServiceNow is a metadata definition for a field that defines the type, properties, and behavior of the field. Dictionary entries are used to control the appearance, behavior, and data validation of fields in forms and lists.
What is a workflow and how is it used in ServiceNow?
A workflow in ServiceNow is a series of automated steps that are executed when a particular event occurs. Workflows can be used to automate processes such as approvals, notifications, and data updates. They are created using the Workflow Editor and can be triggered by events such as form submissions, record updates, or the execution of a script.
How do you set up an SLA for a particular service?
To set up an SLA for a particular service in ServiceNow, you need to go to Service Level Management > SLAs, create a new SLA, and specify the target service, target time, and target metric. You can also specify the escalation actions and notifications that should be triggered when the SLA is not met.
What is the difference between a Role and a Group in ServiceNow?
A Role in ServiceNow is a collection of privileges and permissions that determine the access and capabilities of users in the system. A Group in ServiceNow is a collection of users who share common access and capabilities in the system. A user can belong to multiple groups, and each group can have different roles assigned to it.
What is the use of a data policy in ServiceNow?
A data policy in ServiceNow is a set of conditions that control the behavior and visibility of data in the system. Data policies can be used to enforce data validation, mask sensitive data, and enforce security and privacy requirements.
How do you create a custom report in ServiceNow?
To create a custom report in ServiceNow, you need to go to Reports > Create New Report, select a data source, and configure the report columns, filters, and sorting. You can also add charts, graphs, and aggregations to the report to visualize the data.
What is the difference between a scoped application and a global application in ServiceNow?
A scoped application in ServiceNow is a custom application that is isolated from other applications and has its own set of tables, forms, and functionality. A global application in ServiceNow is a standard application that is available to all instances and cannot be customized. Scoped applications are used for custom development, while global applications are used for standard functionality.
What is a UI page in ServiceNow?
A UI page in ServiceNow is a custom page that can be used to display information and interact with data in the system. UI pages can be created using HTML, CSS, and JavaScript, and can be integrated into forms, lists, and other areas of the ServiceNow interface.
How do you create a custom form in ServiceNow?
To create a custom form in ServiceNow, you need to go to System Definition > Forms, create a new form, and specify the table it is associated with. You can then add fields to the form, arrange the layout, and add UI actions and UI policies as needed.
What is a reference field in ServiceNow?
A reference field in ServiceNow is a type of field that stores a reference to another record in the system. Reference fields can be used to create relationships between records, such as a user to a department, a ticket to a priority, or a change request to a related incident.
How do you set up email notifications in ServiceNow?
To set up email notifications in ServiceNow, you need to go to System Email > Email Notifications, create a new email notification, and specify the recipient, subject, and body of the email. You can also use placeholders to insert dynamic information, such as record details or user information, into the email.
What is a transform map in ServiceNow?
A transform map in ServiceNow is a mapping of fields from one table to another, used to import or export data between the tables. Transform maps can be used to automate the process of creating records in one table based on data in another table, or to extract data from a table for use in external systems.
How do you create a custom script in ServiceNow?
To create a custom script in ServiceNow, you need to go to System Development > Scripts, create a new script, and specify the language and type of script you want to create. You can then write the script, test it, and publish it for use in other areas of the system, such as workflows or UI pages.
What is a client script in ServiceNow?
A client script in ServiceNow is a type of script that runs in the user’s browser, and is used to modify the behavior and appearance of forms and lists in the system. Client scripts can be used to validate data, perform calculations, and interact with other elements on the page.
What is the difference between an ACL and a UI policy in ServiceNow?
An ACL (Access Control List) in ServiceNow is a set of rules that control access to records in the system based on conditions such as role, group, and data. A UI policy in ServiceNow is a set of conditions that control the behavior and visibility of form fields based on data and events in the system.
What is a Business Rule in ServiceNow?
A Business Rule in ServiceNow is a type of script that runs when a record is inserted, updated, or deleted in the system, and is used to automate processes and enforce business logic. Business rules can be used to update fields, trigger notifications, or execute other scripts based on specific conditions.
How do you create a custom widget in ServiceNow?
To create a custom widget in ServiceNow, you need to go to System UI > UI Pages, create a new UI page, and specify the type of widget you want to create. You can then write the HTML, CSS, and JavaScript for the widget, and add it to a homepage or other page in the system
What is a catalog item in ServiceNow?
A catalog item in ServiceNow is a type of record that represents a service or product that can be requested through the Service Catalog. Catalog items can be created for IT services, HR services, or any other type of service that can be requested and fulfilled within the system.
What is a variable set in ServiceNow?
A variable set in ServiceNow is a collection of variables that can be used across multiple catalog items in the Service Catalog. Variable sets can be created to store information such as pricing, options, and delivery times, and can be used to automate the calculation of total costs and other aspects of the ordering process.
What is a workflow in ServiceNow?
A workflow in ServiceNow is a series of tasks and approvals that are executed to fulfill a request or process in the system. Workflows can be created for incidents, changes, requests, or any other type of process, and can be configured to include tasks, approvals, notifications, and other actions.
What is an approval in ServiceNow?
An approval in ServiceNow is a type of task that requires one or more users to approve or reject a request before it can be fulfilled. Approvals can be used in workflows to ensure that requests meet specific criteria, or to provide a level of oversight and accountability in the process.
What is a catalog task in ServiceNow?
A catalog task in ServiceNow is a type of task that is associated with a catalog item in the Service Catalog. Catalog tasks can be created to represent specific actions that need to be taken to fulfill a catalog item, and can be automated using workflows and scripts.
What is a glide record in ServiceNow?
A glide record in ServiceNow is a type of object that represents a record in the system. Glide records can be used to manipulate data in the system, such as inserting, updating, or deleting records, or to retrieve information from the system, such as fields and relationships.
What is a record producer in ServiceNow?
A record producer in ServiceNow is a type of catalog item that allows users to create new records in the system through the Service Catalog. Record producers can be configured to present a form to the user, with fields and options that are specific to the type of record being created.
What is a scheduled job in ServiceNow?
A scheduled job in ServiceNow is a type of task that runs on a schedule, such as daily, weekly, or monthly. Scheduled jobs can be used to automate processes in the system, such as data clean-up, report generation, or the execution of scripts.
What is a script include in ServiceNow?
A script include in ServiceNow is a type of script that can be included in other scripts, to provide reusable functionality. Script includes can be created to encapsulate common logic, such as data manipulation or calculations, and can be used in client scripts, server scripts, or other areas of the system.
What is a service portal in ServiceNow?
A service portal in ServiceNow is a customer-facing interface that provides access to services and information in the system. Service portals can be customized to meet the needs of specific customer groups, and can be used to provide self-service access to requests, knowledge articles, and other information.
What is a knowledge base in ServiceNow?
A knowledge base in ServiceNow is a collection of articles and information that can be used to support users and customers. Knowledge bases can be created to store information such as how-to guides, procedures, and troubleshooting steps, and can be used to provide self-service access to information through the service portal.
What is a widget in ServiceNow?
A widget in ServiceNow is a type of UI component that can be added to a service portal page to display information or provide functionality. Widgets can be created to display data such as lists, charts, or maps, or to provide interaction, such as forms, search boxes, or buttons.
What is a page in ServiceNow Service Portal?
A page in ServiceNow Service Portal is a type of UI component that displays information or provides functionality to users. Pages can be created to represent specific services, information, or processes, and can be customized using widgets, templates, and styles.
What is an event in ServiceNow?
An event in ServiceNow is a type of record that represents a change or occurrence in the system. Events can be created for incidents, changes, or any other type of record that requires attention or action, and can be used to trigger workflows, notifications, and other actions.
What is an update set in ServiceNow?
An update set in ServiceNow is a type of record that represents a set of changes that can be moved from one instance of ServiceNow to another. Update sets can be created to capture customizations, updates, or other changes to the system, and can be used to transfer those changes to other instances for testing or deployment.
What is a module in ServiceNow?
A module in ServiceNow is a type of container that groups related records in the system. Modules can be created to represent specific areas of the system, such as incidents, changes, or requests, and can be used to organize and categorize records in the system.
What is a form in ServiceNow?
A form in ServiceNow is a type of UI component that displays fields and data for a specific record in the system. Forms can be created for incidents, changes, requests, or any other type of record, and can be customized to meet the needs of specific processes.
What is a list view in ServiceNow?
A list view in ServiceNow is a type of UI component that displays a list of records in the system. List views can be created for incidents, changes, requests, or any other type of record, and can be customized to show specific columns, filters, and sorting options.
What is a dashboard in ServiceNow?
A dashboard in ServiceNow is a type of UI component that provides a visual representation of data in the system. Dashboards can be created to show metrics, KPIs, or other information, and can be customized using widgets, charts, and other components.
What is a UI policy in ServiceNow?
A UI policy in ServiceNow is a type of rule that controls the behavior and appearance of fields and forms in the system. UI policies can be created to enforce specific validation rules, hide or show fields based on conditions, or apply styles and formatting to fields.
What is a client script in ServiceNow?
A client script in ServiceNow is a type of script that runs in the client’s browser and provides client-side functionality. Client scripts can be created to validate data, manipulate the UI, or perform other actions that can be executed without a server request.
What is a server script in ServiceNow?
A server script in ServiceNow is a type of script that runs on the ServiceNow server and provides server-side functionality. Server scripts can be created to manipulate data , perform complex calculations, or perform other actions that require access to the server-side resources of ServiceNow.
What is a workflow in ServiceNow?
A workflow in ServiceNow is a type of automation that allows the system to move records through a series of defined steps, based on conditions, approvals, and other criteria. Workflows can be created to automate the process of incident resolution, change management, or any other type of process in the system.
What is a Service Catalog in ServiceNow and what is it used for?
A Service Catalog in ServiceNow is a collection of IT services that are offered to end-users. It can be used to provide users with a list of services that they can request, and to automate the request and fulfillment processes.
What is a Task in ServiceNow and what is it used for?
A Task in ServiceNow is a unit of work that is assigned to a user. It can be used to track and manage tasks related to incidents, problems, changes, and projects.
What is a business rule in ServiceNow?
A business rule in ServiceNow is a type of script that runs on the server and performs actions based on specific conditions. Business rules can be created to perform actions such as setting field values, sending notifications, or triggering workflows, based on specific conditions in the system.
What is a script include in ServiceNow?
A script include in ServiceNow is a type of script that can be used by other scripts in the system, to provide common functionality. Script includes can be created to perform functions such as data validation, formatting, or calculations, and can be reused by other scripts in the system.
What is a dictionary entry in ServiceNow?
A dictionary entry in ServiceNow is a type of record that defines a specific field or table in the system. Dictionary entries can be created to define the properties, validations, and other characteristics of fields and tables in the system, and can be used to customize and manage the data model in ServiceNow.
What is a display value in ServiceNow?
A display value in ServiceNow is a type of value that is used to represent a record in the system, and is shown in forms, lists, and other UI components. Display values can be set to show a specific label or description, instead of the underlying data value, to provide a more meaningful representation of the data.
What is a record producer in ServiceNow?
A record producer in ServiceNow is a type of UI component that allows users to create records in the system, through the service portal or other self-service mechanisms. Record producers can be created to represent specific forms or services, and can be customized to include specific fields, logic, and other functionality.
What is an ACL in ServiceNow?
An ACL in ServiceNow is a type of access control rule that defines the permissions and restrictions for users and roles in the system. ACLs can be created to define who can read, write, delete, or perform other actions on specific records or modules in the system.
What is a transform map in ServiceNow?
A transform map in ServiceNow is a type of record that defines the mapping between data from one source and data from another source. Transform maps can be created to extract data from external sources, such as CSV files or web services, and load that data into the ServiceNow system, using a defined mapping and transformation logic.