ServiceNow Courses and Certifications

Table of content
1) What is ServiceNow?
2) ServiceNow Courses
3) Types of Certifications in ServiceNow
4) ServiceNow Platform
5) ITSM (Information Technology Service Management)
6) ITAM (Information Technology Asset Management)
7) ITBM (Information Technology Business Management)
8) SecOps (Security Operations)
9) GRC (Governance, Risk and Compliance)
10) HR (Human Resources)
11) CSM (Customer Service Management)
12) ServiceNow Certification and Exams
13) Free ServiceNow Training Courses and Materials

This article will provide an overview of different ServiceNow certifications. While we will do our best to cover all the certifications we are aware of, it’s worth noting that there may be additional certifications available beyond those we discuss.

What is ServiceNow?

ServiceNow is a platform for workflow automation in the cloud that allows enterprise-level organizations to boost operational efficiencies through the automation and streamlining of routine work tasks.

Below is a full list of all the servicenow courses and certifications

ServiceNow Courses

ServiceNow Fundamentals for Beginners
ServiceNow Discovery and MID Server Fundamentals
ServiceNow Configuration Management Database (CMDB) Fundamentals
ServiceNow Service Catalog and Request Management Fundamentals
ServiceNow Incident and Problem Management Fundamentals
ServiceNow Change and Release Management Fundamentals
ServiceNow Knowledge Management Fundamentals
ServiceNow Reporting and Dashboards Fundamentals
ServiceNow Business Rules Fundamentals
ServiceNow Scripting Fundamentals
ServiceNow Integration Fundamentals
ServiceNow Workflow Fundamentals
ServiceNow Performance Analytics Fundamentals
ServiceNow Mobile Fundamentals
ServiceNow Platform Fundamentals
ServiceNow Web Services Fundamentals
ServiceNow Advanced Reporting and Dashboards
ServiceNow Advanced Scripting
ServiceNow Advanced Workflow
ServiceNow Performance Analytics Advanced
ServiceNow Mobile Advanced
ServiceNow Advanced Platform Development
ServiceNow Advanced Web Services
ServiceNow Process Automation Fundamentals
ServiceNow IT Business Management Fundamentals
ServiceNow Customer Service Management Fundamentals
ServiceNow Human Resources Service Delivery Fundamentals
ServiceNow Project Portfolio Management Fundamentals
ServiceNow IT Operations Management Fundamentals
ServiceNow GRC Fundamentals
ServiceNow IT Service Management Fundamentals
ServiceNow Operations Management Advanced
ServiceNow IT Business Management Advanced
ServiceNow Customer Service Management Advanced
ServiceNow Human Resources Service Delivery Advanced
ServiceNow Project Portfolio Management Advanced
ServiceNow GRC Advanced
ServiceNow IT Service Management Advanced
ServiceNow Process Automation Advanced
ServiceNow Virtual Agent Fundamentals

Types of Certifications in ServiceNow

The main types of ServiceNow certifications are listed as follows:

Certified Systems Administrator (CSA)
Certified Application Developer (CAD)
Certified Implementation Specialist (CIS)

The certifications mentioned above can be classified as product-specific certifications. ServiceNow offers a wide range of certifications, with some focused on specific ServiceNow applications like HRSD (HR Service Delivery), ITBM (IT Business Management), ITOM (IT Operations Management), GRC (Governance, Risk and Compliance), and others.

We can categorize ServiceNow certifications based on their product-specifics as illustrated below:

ServiceNow Platform

Certified System Administrator
Certified Application Developer
Certified Application Specialist – Performance Analytics
Micro–Certification – Performance Analytics
Micro–Certification – Service Portal
Micro–Certification – Agent Intelligence
Micro–Certification – Virtual Agent
Micro–Certification – Platform Subscription Model
Micro–Certification – Flow Designer
Micro–Certification – IntegrationHub
Micro–Certification – Automated Test Framework
Micro-Certification – Configure the CMDB
Micro-Certification – CMDB Health
Micro-Certification – DevOps
Micro-Certification – Agile and Test Management

ITSM (Information Technology Service Management)

Certified Implementation Specialist – IT Service Management

ITAM (Information Technology Asset Management)

Certified Implementation Specialist – Software Asset Management
Micro–Certification – Asset Models Management

ITBM (Information Technology Business Management)

Certified Implementation Specialist – Project Portfolio Management
Certified Implementation Specialist – Application Portfolio Management
Certified Implementation Specialist – Financial Management
Micro-Certification – Agile and Test Management Implementation
Micro–Certification – Application Portfolio Management

SecOps (Security Operations)

Certified Implementation Specialist – Vulnerability Response
Certified Implementation Specialist – Security Incident Response

GRC (Governance, Risk and Compliance)

Certified Implementation Specialist – Risk and Compliance
Certified Implementation Specialist – Vendor Risk Management

ITOM (Information Technology Operations Management)

Certified Implementation Specialist – Discovery
Certified Implementation Specialist – Event Management
Certified Implementation Specialist – Service Mapping
Certified Implementation Specialist – Cloud Management

HR (Human Resources)

Certified Implementation Specialist – Human Resources
Micro–Certification – Enterprise Onboarding and Transitions

CSM (Customer Service Management)

Certified Implementation Specialist – Customer Service Management
Certified Implementation Specialist – Field Service Management
Micro–Certification – CSM with Service Management for Implementers

ServiceNow Certification and Exams:

ServiceNow System Administrator Certification
ServiceNow Implementation Specialist Certification
ServiceNow Scripting Certification
ServiceNow Application Developer Certification
ServiceNow Security Operations Certification
ServiceNow Certified System Administrator Exam
ServiceNow Certified Implementation Specialist Exam
ServiceNow Certified Scripting Professional Exam
ServiceNow Certified Application Developer Exam
ServiceNow Certified Security Operations Exam

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